privacy policy.


Thank you for visiting LX1 Production Services website.

This website is operated by LX1 Limited whose registered address is 3b Spur Road, Chichester, West Sussex, PO19 8PR. 

LX1 Limited (moving forward may be referred to as “LX1”, “Us”, “We”) are committed to protecting and preserving the privacy of our visitors when visiting our site or communicating electronically with us. 

Policy key definitions:

  1. “you”, “the user” refer to the person(s) using this website.
  2. GDPR means General Data Protection Act.
  3. PECR means Privacy & Electronic Communications Regulation.
  4. ICO means Information Commissioner’s Office.
  5. Cookies mean small files stored on a user’s computer or device.

This policy sets out how LX1 processes any personal data we collect from you or you provide to us. 

We confirm that we will keep your information secure and that we will comply fully with all applicable UK Data Protection legislation and regulations. 

We created this policy to help you understand what information we collect, how we use it and what choices you have about it. Please read the following carefully to understand what happens to personal data that you choose to provide to us, or that we collect from you. 

By visiting (our website) you are accepting and consenting to the practices described in this policy. We understand that your privacy is important to you, we welcome your questions and comments so please do not hesitate to contact us

1. Transparency about us

1.1 Company Information: 

1.1.1. LX1 Limited

1.1.2. Registered in England under company number: 9548172

1.1.3. Registered address: 3b Spur Road, Chichester, West Sussex, PO19 8PR

1.1.4. VAT Number: GB 212 3697 24

1.1.5. Data Protection Officer; email contact: and telephone number: +44 (0)3330 118 512

2. Types of information we may collect about you

2.1. When you give it to us or give us permission to obtain it we may collect and store the following kinds of personal information about individuals who:

2.1.1. visit and use our website;

2.1.2. contact us by phone;

2.1.3. create a newsletter account;

2.1.4. make an enquiry using our website form;

2.1.5. obtain a hire, sales and/or services quote.

2.2. You may supply information to us, this information generally may include your: 

2.2.1. Full name;

2.2.2. Address;

2.2.3. Email address;

2.2.4. Phone number;

2.2.5. Date of birth; 

2.2.6. Social media profiles.

2.3. Depending on our relationship with you and which of our services you wish to use, we may require additional information depending on the context:

2.3.1. your full name;

2.3.2. your business contact details e.g. address, telephone numbers (including your mobile telephone number) and email address;

2.3.3. details of the reason(s) for your contact;

2.3.4. if you create an online account – your username, password and details of the product(s) and/or service(s) that you purchase;

2.3.5. if you make a request for a quotation or an order for hire/purchase/supply of services – financial and delivery information which may include your home or work address and telephone number;

2.3.6. your contact and marketing preferences;

2.4. You may give us information about you when you do any of the following:

2.4.1. contact us by phone or by using our ‘Request a call back’ facility by providing your telephone number or by sending us a text message;

2.4.2. use a ‘live chat’ facility to speak to one of our customer service advisors;

2.4.3. sign up to receive LX1 newsletters by email;

2.4.4. obtain a quote for hire of our products or services;

2.4.5. purchase our products or services through sales;

2.4.6. apply for a job with us, or generally submit a CV to be a part of our Collective (including submitting 2.4.7 a job application (and/or your CV and cover letter)); 

2.4.8. consent to be notified of products and/or services that may be of interest to you (based on your purchase history or browsing of our Site).

2.4.9. if you submit information to us to be recruited with the Collective: your employment history, qualifications, references and other relevant employment details you choose to submit to us as part of any job application; and any personal data such as your date of birth and national insurance number (and which may also include sensitive personal data) which is contained within your CV and/or other supporting documentation provided with (or instead of) your job application form;

2.4.10. If you want to use any of these services, you may need to provide us with some additional personal information so that we can liaise with you in order to deal with your request, query, purchase, quotation request, booking, application and/or customer account registration. If you do choose to provide us with your personal information, we will collect that information for our own use and for the purposes described in this Policy.

2.5. Information our website automatically collects about you with regard to each of your visits to our website we may automatically collect information including the following:

2.5.1. technical information: when you use a website, mobile application or other internet service, certain internet and electronic network activity information gets created and logged automatically. Including a truncated and anonymised version of your Internet protocol (IP) address, browser type and version, operating system and platform;

2.5.2. information about your visit: including what pages you visit, how long you are on the site, how you got to the site (including date and time); page response times, length of visit, what you click on, documents downloaded and download errors.

2.6. Tell me more about collecting “payment details”

2.6.1. If you make any purchases or hires with us, your payment information is collected but not stored by us. We utilise a secure online third party payment processor who are reliable in protecting and processing card transactions.

2.7. Cookies

2.7.1. Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy. We have a cookie opt in and opt out so keep an eye out for that. 

3. How we may use the information we collect

3.1. We collect information from you automatically through various ways as described above.

3.2. We may use the information you supply to us or we automatically collect about you in the following ways:

3.2.1. To provide you with information and/or services that you request from us;

3.2.2. Assist you in answering queries or replying to submissions via the enquiry form;

3.2.3. Provide you with further information about our products and services;

3.2.4. Contact you if you have signed up to our newsletter;

3.2.5. Managing your account with us;

3.2.6. Communicating effectively with you including responding to emails and returning phone calls;

3.2.7. Contacting you via opt in and opt out communication services;

3.2.8. Notify you or any news, changes to policies or any changes to our services;

3.2.9. Administer requests, bookings, hires and/or sales;

3.2.10. To review ID and credit card checks to ensure ability to process payments;

3.2.11. Contact you in relation to any online orders made;

3.2.12. To administer our site including troubleshooting and statistical purposes;

3.2.13. To improve our site to ensure that content is presented in the most effective manner for you and for your computer;

3.2.14. Security and debugging as part of our efforts to keep our site safe and secure.

3.3. information which is collected anonymously and is not linked to information that identifies you as an individual. 

3.4. We may use your personal information for marketing purposes and to keep you informed by email about products and services which may be of interest to you. We will only contact you if you have selected Yes to hear about our services. If at any point you would like to stop receiving information from us, you can click unsubscribe at the base of any emailed newsletter or send an email to asking to unsubscribe and we will remove your name from the database. We agree to keep all personal information in a secure environment and will comply with the General Data Protection Regulation and any other applicable data protection legislation currently in force.

3.5. Aged 16 or Under

3.5.1. We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.

3.6. Disclosure of your information

3.6.1. Any information you provide to us will either be emailed directly to us or may be stored on third party secure servers, depending on how you contact us i.e if you engage with us via Facebook or search for us via Google etc. We use a trusted third party website and hosting provider named 123 Reg. LX1 have built and developed this website and we facilitate the storage of information and the running and management of this website. 123 Reg meets high data protection and security standards and are bound by contract to keep any information they process on our behalf confidential. Any data that may be collected through this website that they process, is kept secure and only processed in the manner we instruct them to. LX1’s website provider cannot access, provide, rectify or delete any data that they store on our behalf without permission.

3.6.2. We do not rent, sell or share personal information about you with other people or non-affiliated companies. 

3.7. Partnerships

3.7.1. We may use our network of partner distributors to provide some products or services to you. We also may need to share your personal data with these partners so that they can provide services to us. Our partners are in no way permitted to use such personal data for any other purposes and we impose confidentiality requirements on their services.

3.7.2. We will use all reasonable efforts to ensure that your personal data is not disclosed to regional/national institutions and authorities, unless required by law or other regulations.

3.7.3. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

3.8. Third party links

3.8.1. Our site may, from time to time, contain links to and from the third party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

4.Your rights – access to your personal data

4.1. You have the right to ensure that your personal data is being processed lawfully (“Subject Access Right”). Your subject access right can be exercised in accordance with data protection laws and regulations. Any subject access request must be made in writing to LX1 Limited. We will provide your personal data to you within the statutory time frames. To enable us to trace any of your personal data that we may be holding, we may need to request further information from you. If you have a complaint about how we have used your information, you have the right to complain to the Information Commissioner’s Office (ICO).

4.2. Your rights: Under the General Data Protection Regulation, you have certain rights regarding your data.

4.2.1. You have the right to request a copy of any data we hold about you:

4.2.2. You have a right to have any data that isn’t correct, corrected;

4.2.3. You have the right to refuse the use of your data;

4.2.4. You have the right to have your data provided to you to take elsewhere in a suitable format;

4.2.5. You have the right to have your data deleted in certain circumstances;

4.2.6. You have the right to lodge a complaint about the use of your data with the Information commissioner.

5. Brexit and GDPR

5.1. The General Data Protection Regulations (GDPR) applies to all companies based in the EU and those with EU citizens as customers. For UK businesses, the Brexit Withdrawal agreement won’t make any changes to the need to comply during the transition period, and nor will the requirements change for businesses who trade within the EU. We will only store or transfer your personal data in the UK and the EU. This means that it will be fully protected under the GDPR.

6. Changes to our privacy policy

6.1. We may change this policy from time to time and if we do, we’ll post any changes on this page. If you continue to use the website after those changes are in effect, you agree to the new policy. If the changes are significant, we may provide a more prominent notice via email or get your consent, as required by law. Please check back frequently to see any updates or changes to our privacy policy.

7. Contact

7.1 Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to